Call Center Outsourcing

Several of my friends have been asking about call centers and outsourcing to the Philippines.

Well, given the financial environment all over the world, more Filipinos are seriously considering a career in BPO Outsourcing, Transcription, Inbound / Outbound Call Center, Back Office Processing, or even Copy Writing. Somehow, the thought of serving various industries (i.e., Health Care, Education, IT, Consumer Products, B2B) excites them.

Several entrepreneurs are quite optimistic about the prospects of this industry, because a business model that depends on providing the lowest call center rates while delivering excellent service can still be viable, particularly in the Philippines.

In terms of having a good grasp of the English language, to technical know-how, to interpersonal relations, having a university or college level education, or possessing the necessary infrastructure (i.e., high voice quality thanks to direct IPLC phone line routes), you can find all those here in the Philippines.

So what happens when you have an eager, motivated, and highly trainable workforce, coupled with innate skills such as facility with the English language? You get a highly viable and successful call center operation. No wonder I never stop hearing about friends of friends who want to work in inbound call centers.

[ First posted on 06/14/2009 by Manuel Viloria ]